Performance Management (Intl Version)

Performance Management

This self-paced course consists of reading and/or listening to content and answering assessment questions. 

By the end of these courses, you should be able to:

Talent Management Programs

1. explain the consequences of a new employee being under socialized or over socialized
2. explain the characteristics of a successful orientation training program
3. list the stages of career development
4. describe the issues important in expatriate training
5. explain the hierarchy of managerial skills
6. define double-loop learning

Performance Management

1. describe the role that performance evaluations can play in an organization
2. describe the types of criteria that might be used in evaluating performance
3. explain criterion problems and rating errors as they relate to performance evaluation
4. describe, compare, and contrast the various performance evaluation procedures
5. describe effective performance evaluation interview techniques

Change Management

1. define the change agent role
2. explain developmental change, transitional change, and transformational change
3. describe the models for change created by Kurt Lewin, Gene Dalton, and John Kotter
4. list and explain four methods for overcoming resistance to change
5. explain the action research model
6. list and explain Peter Senge’s five disciplines for developing an organization’s learning capabilities and the five building blocks for creating a learning organization

Organizational Development Intervention

1. explain when an interpersonal OD intervention might be appropriate
2. describe various group OD interventions
3. explain the intergroup OD interventions that could be used to help resolve conflict
4. describe various organization-wide OD interventions
5. list the steps in implementing a TQM intervention

Employee Retention

1. describe how to calculate retention rate
2. explain how to calculate turnover rate
3. describe the method for calculating the annual cost of turnover
4. list and describe effective strategies for improving employee retention

Successful completion of this course requires passing all of the assessments at 100 percent. The assessments can be taken multiple times. Upon successful completion of these courses you can download a certificate of completion and access the pre-approved Activity IDs from the Completed tab on the MY COURSES page.

These courses will automatically be added to your user account within 5-10 minutes of placing your order. Access to HRrecert courses is granted for 24 months from the date of purchase. Internet access is required to view these courses.

The HRrecert courses are copyrighted material and may not, in whole or in part, be printed, copied, shared, or reproduced by any means for any reason without prior written consent. Access to the HRrecert courses are for your individual use; your account is not to be shared with others. Any violation of these terms and conditions will result in immediate termination of your access to these materials, with no refund provided.

Minimum System Requirements

Operating System:

• Windows: Minimum – Windows 10 version 1903, Recommended – Windows 11 (newest version)
• Macintosh (macOS): Minimum – macOS 12 (Monterey), Recommended – macOS 14 (Sonoma)

Computer Hardware:

• CPU: Minimum- 2 GHz, Recommended- 2 GHz, 4 core
• RAM: Minimum- 4 GB, Recommended - 8 GB

Browser Compatibility:

• The two most recent versions of Chrome
• The two most recent versions of Firefox (Extended Releases are not supported)
• The two most recent versions of Safari (Macintosh only)

*Internet Connection Speed: Stable internet connection of at least 5 Mb download / 5 Mb upload speeds